Terms of sale

GENERAL TERMS AND CONDITIONS OF PROFESSIONAL SALE

1. Object

These General Terms and Conditions of Sale (GTC) and the website's privacy policy www.japan-headspa.com govern the contractual relationship between, on the one hand, individuals wishing to purchase Head Spa equipment, hereinafter referred to as "the Customer", and on the other hand, the company Japan Head Spa, which operates the online store. www.japan-headspa.com, a simplified joint-stock company whose registered office is located at 200 rue de la Croix Nivert, 75015, Paris, France.

By placing an order, the Customer acknowledges having read and accepted without reservation these Terms and Conditions and the Privacy Policy, which form an integral part of the contract. These conditions are the only applicable terms and supersede all others. Any different or conflicting conditions proposed by the Customer will not be taken into account. Any modification or additional commitment issued by Japan Head Spa must be formalized in writing. The company also reserves the right to modify these Terms and Conditions at any time.

2. Products

Japan Head Spa offers Head Spa equipment for sale. Product descriptions and prices, including all taxes (VAT at 20%), are available on the website. www.japan-headspa.com.

3. Price

a) Price display

The prices of the products offered on www.japan-headspa.com Prices are indicated in euros (€) and inclusive of all taxes (TTC) for deliveries made within the European Union, including VAT and any customs duties.

For deliveries outside the European Union, prices are displayed excluding taxes (VAT and customs duties). In this case, the customer is fully responsible for paying any taxes and duties levied by their country upon entry of the goods into customs, as these charges are not covered by Japan Head Spa. The customer is also fully responsible for importing the products into their country, including compliance with local regulations.

b) Price changes

Japan Head Spa reserves the right to revise its prices at any time without prior notice. The prices applicable to an order are those displayed at the time the shopping cart is validated. Subsequent price changes are not retroactive.

c) Order confirmation

Order confirmation constitutes acceptance of the prices in effect at that time. A confirmed order with a displayed price cannot be cancelled or modified by the customer, even if prices change after confirmation.

d) Pricing errors

In the event of a clear error in the price of a product, Japan Head Spa reserves the right to cancel the order, even if it has already been confirmed. The customer will be informed of the cancellation and will receive a full refund of any payments made.

e) Price references

The reference price of a product corresponds to the one displayed on www.japan-headspa.com at the time of ordering.

f) Promotional offers

  • The terms and conditions of current promotions (validity dates, products concerned, details of the offer) are specified on the website for each promotional campaign.
  • Promotions are valid while stocks last and cannot be combined with other discounts.
  • Discounts or gifts offered as part of a promotion are valid only once and on a single order.
  • Promotional offers are not eligible for cash refunds and may be changed or withdrawn at any time without notice.
  • Promotional codes must be entered in the designated field in the shopping cart to benefit from the offers. These codes are valid only on products included in the promotion.
  • Japan Head Spa reserves the right to cancel a promotion or demand a price adjustment in the event of misuse or unauthorized use of a promotional code.

4. Price validity

The prices displayed on www.japan-headspa.com Offers are valid only while they are displayed on the website. In the event of stock shortages or price updates, Japan Head Spa reserves the right to modify or cancel pending orders.

5. Product availability and offer validity

a) Offers and availability

The products and prices displayed on www.japan-headspa.com are valid as long as they remain visible online and while stocks last.

b) Commitment to availability

Japan Head Spa strives to supply ordered items subject to availability. Should a product become unavailable, the customer will be informed as soon as possible. New availability dates will be communicated, and the customer may choose to either modify or cancel their order.

c) Booking and payment

Product availability information at the time of ordering is provided for guidance only. Items are only reserved after full payment has been received. In the event of late payment, the initially indicated stock may have changed or been depleted.

6. Delivery

a) Delivery zones

Japan Head Spa ships its products worldwide by collaborating with internationally renowned carriers.

b) Delivery costs

  • Deliveries are free only within mainland France, excluding mountain areas and islands. A surcharge of 50 euros will be applied for deliveries to these specific areas.
  • For destinations within the European Union, the United States, or the United Kingdom, additional charges may apply. These charges will be specified during the ordering process or provided by customer service upon request.
  • For other countries, delivery costs are calculated based on the destination and indicated during the order process or upon request from customer service.
  • An appointment will be scheduled with the carrier for delivery. If the customer is absent at the agreed date and time, an additional fee of 50 euros will be charged for rescheduling the delivery.

c) Delivery options

The customer can choose one of the following delivery times:

  • 8 business days
  • 50 working days

An additional preparation time of 5 to 10 days is required to secure the packaging and prevent damage during transport. This time may be extended during periods of high demand or in summer.

d) Conditions for 50-day deliveries

  • Deliveries with a 50-day lead time are monitored by the logistics manager, who will contact the customer by email between 10 and 7 days before the expected delivery.
  • There is no need to contact the platform before this deadline. Any inappropriate behavior will be reported to the relevant authorities.

e) Calculation of delivery times

Delivery times are expressed in working days. Carriers generally do not work on Saturdays, Sundays, or public holidays.

f) Delivery conditions

The products are delivered to the address specified on the invoice, and carriers only deliver to the ground floor. They are not obligated to deliver the goods to another address or to transport them inside the premises. Ownership of the products is transferred to the customer only after full payment of the agreed price. Once the products are handed over to the carrier, the risks associated with their transport, such as loss, theft, or damage, are also transferred to the customer. The customer is required to check the condition of the goods on the day of delivery and to immediately report any anomalies or damage directly to the carrier. Any claims made after delivery will not be considered. Storage or redelivery fees, in the event of a failed delivery due to the customer's fault (absence, incorrect address), will be charged according to the carrier's rates. Returns due to defects must be reported to the carrier immediately upon delivery, with clear evidence (photos).

g) Refund Policy

Once the invoice or quote has been approved and payment has been made, no refund will be given.

h) Force majeure

Japan Head Spa cannot be held liable for delays or inability to deliver products in the event of force majeure, as defined by Article 1218 of the Civil Code. This includes, but is not limited to, strikes, natural disasters, pandemics, wars, administrative restrictions, disruptions to transport networks, or delays due to customs controls.

In the event of force majeure, the customer shall not be entitled to any refund, cancellation, or compensation. However, Japan Head Spa undertakes to inform the customer as soon as possible of any delays and to provide an updated delivery estimate.

7. Warranty, After-Sales Service and Return Policy

a) Nature and duration of the guarantee

The items sold on www.japan-headspa.com benefit from a commercial warranty granted by Japan Head Spa (hereinafter "the commercial warranty"), valid for a period of one year from the date of delivery, applicable:

  • to Head Spa beds and machines (tubs only);
  • to the accessories.

The full terms and conditions of this warranty are detailed in the "Warranty - After-Sales Service - Maintenance" document provided with the invoice, which forms an integral part of these General Terms and Conditions. In the event of any discrepancy between the two documents, the provisions of this Article 7 shall prevail.

b) Beneficiary and scope of application

The products sold by Japan Head Spa are intended exclusively for professional use. Consequently, even if the buyer is a private individual, any order will be considered as having been placed for professional purposes, and the commercial warranty will apply as such to the original buyer, within the framework of normal and non-abusive professional use of the product.

The warranty covers exclusively manufacturing defects affecting components not subject to normal wear and tear, and takes effect from the date of delivery of the products. It does not cover excessive use resulting in abnormal stress on the equipment.

c) Implementation conditions

  • The customer is required to inspect the goods upon receipt to identify any obvious defects or transport damage. Returns due to defects discovered upon delivery must be reported to the carrier immediately, with clear evidence (photographs).
  • In the event of a malfunction or breakdown occurring after delivery, the customer must contact the after-sales service, describing the problem precisely, accompanied if necessary by photos or videos.
  • After analyzing the case, if the problem is covered by the commercial warranty, Japan Head Spa provides the necessary parts for the repair free of charge, as well as remote assistance (video tutorials and technical explanations) to support the customer in the repair.
  • Complete replacement of the machine is not covered under the commercial warranty.
  • All repairs or interventions must be carried out by the customer under the assistance of the after-sales service department, at a workshop authorized by Japan Head Spa, or by a repairer authorized by Japan Head Spa. Any repair or modification carried out by an unauthorized person will void the warranty.
  • Parts replaced under warranty become the property of Japan Head Spa. Replacing or repairing a part does not extend the original warranty period.
  • The product must be returned clean, empty, properly packaged, and unaltered. Japan Head Spa reserves the right to refuse warranty coverage if the maintenance, usage, or transport conditions have not been met. Processing time may be required depending on the nature of the repair and parts availability.

d) Repair carried out in workshop — transport costs

After-sales service is provided exclusively remotely or in the workshop; no home visits by technician are planned, as Japan Head Spa markets its products throughout Europe without being able to have intervention technicians in each country or region.

If the customer wishes for a warranty-covered repair to be carried out directly by the Japan Head Spa workshop, the round-trip transport costs of the equipment remain their responsibility, according to the following rates:

  • €150 including VAT for a mobile unit;
  • €500 including VAT for a Japan Head Spa table.

Warranty repairs or exchanges do not cover return shipping costs, except in cases of proven defects attributable to Japan Head Spa. In all other cases, these costs remain the responsibility of the customer.

e) Wear parts

Parts subject to normal wear and tear from product use are not covered by the commercial warranty, including those classified as "accessories." These include, but are not limited to:

  • Pumps;
  • Shower head;
  • Shower head holder;
  • Joints ;
  • Corks;
  • Basin filter;
  • Filter block;
  • And more generally any part subject to wear and tear related to the normal use of the machine.

A manufacturing defect affecting one of these parts may, exceptionally, be covered if it appears within the first few months following delivery of the product and is acknowledged as such by Japan Head Spa's after-sales service. Beyond this period, the replacement of these parts is considered normal wear and tear and remains the responsibility of the customer, unless a manufacturing defect is proven. Like tires, windshield wipers, or brake pads on a motor vehicle, these components are consumables whose replacement is part of the normal maintenance of the equipment.

f) General exclusions from the warranty

The commercial warranty does not cover products that have been:

  • Poorly stored, poorly assembled or poorly installed;
  • Damaged during transport after delivery;
  • Used inappropriately, excessively or not in accordance with the instructions for use;
  • Used in a context other than normal professional use;
  • Modified or repaired by an unauthorized person;
  • Cleaned with unsuitable products or methods;
  • Exposed to excessive humidity, water seepage or corrosive liquids;
  • Damaged as a result of a fall, impact, fire or improper handling;
  • Used with solid products or products containing pieces that could damage the system.

The following are also excluded from the commercial warranty:

  • Normal wear and tear of parts and accessories;
  • Aesthetic damage: scratches, stains, discoloration, burns or cuts;
  • Damage caused by a third party or resulting from intentional misconduct;
  • Indirect or intangible damages.

g) Return and refund conditions

The products sold by Japan Head Spa are intended exclusively for professional use. Consequently, even if the buyer is a private individual, any order will be considered as having been placed for professional purposes.

  • No returns or exchanges will be accepted without a valid reason (error by Japan Head Spa regarding the model or defect reported by the buyer to the carrier upon delivery). Products must remain unopened and undamaged.
  • Cancellation possible within 24 hours of ordering (refund less 150 euros administrative fees).
  • Return shipping costs are entirely the responsibility of the customer.
  • Once the invoice has been validated and payment made, no refund will be issued, except in cases provided for in this article.
  • If the merchandise is already in transit, a model exchange will not be possible. Any exchange fees will be the responsibility of the customer, and shipments via DHL or UPS Express may incur high costs.

h) Warranty limitations

The one-year warranty applies only to manufacturing defects. Full details regarding warranty conditions, maintenance, and usage are provided in the "Warranty - After-Sales Service - Maintenance" document included with the invoice. Customers are advised to consult this document to ensure proper warranty application and preserve their rights.

8. Payment method

Regardless of the payment method used (credit or debit card), ownership of the products is transferred only after full payment has been received in the account associated with the website. www.japan-headspa.com.

For any questions regarding payments, you can contact customer service at the following address: contact@japanheadspa.com.

9. Limitation of Liabilities

a) Scope of responsibility

Japan Head Spa makes every effort to ensure the quality and conformity of its products. However, its liability is strictly limited to the value of the products ordered, as indicated on the invoice.

b) Exclusion of indirect damages

Japan Head Spa shall not be liable for any indirect or intangible losses resulting from the use of the products or services, including, but not limited to, loss of profits, loss of customers, business interruption, or any other financial loss.

c) Force majeure and independent events

Japan Head Spa declines all responsibility in case of non-performance or delay in the performance of its obligations due to an event of force majeure or an unforeseeable and insurmountable event caused by a third party to the contract.

10. Fraud and Abuse

a) Fraud detection and prevention

Japan Head Spa reserves the right to carry out additional checks on any order deemed suspicious, particularly in the event of inconsistencies in the information provided by the customer or unusual use of payment methods.

b) Right of cancellation

In the event of a well-founded suspicion of abuse, fraud, or unauthorized use of payment methods, Japan Head Spa reserves the right to cancel the order, even after confirmation. In this case, the customer will be informed of the cancellation, and any payment already made will be refunded, unless evidence of fraudulent intent is established.

c) Account suspension

Japan Head Spa also reserves the right to suspend or delete the account of any customer involved in fraudulent activities or activities contrary to these Terms and Conditions, without prior notice or compensation. Customer accounts closed for fraud or abuse will not be reactivated, and the company may be liable for any administrative costs or losses incurred in the event of proven damages.

d) Collaboration with the authorities

In the event of proven fraud, Japan Head Spa may transmit the necessary information to the competent authorities to facilitate the investigation.

11. General provisions of the general terms and conditions of sale (GTC)

a) Validity of the provisions

If any provision of these Terms and Conditions is found to be wholly or partially invalid or unenforceable, this will not affect the validity of the remaining provisions. The parties agree to replace any invalid provision with a valid legal clause that corresponds as closely as possible to the original intent and economic purpose.

b) Modifications des CGV

Japan Head Spa reserves the right to modify these Terms and Conditions and the Return Policy at any time. Any modification or addition must be made in writing (e.g., via email or other electronic means) to be considered valid. This requirement also applies to any changes to the modification process itself.

The amended Terms and Conditions and Return Policy come into effect as soon as they are published on the website. www.japan-headspa.comThe applicable version is the one in effect on the date the order is validated by the customer. Customers are advised to consult and print the Terms and Conditions and the Return Policy directly from the website to ensure they are fully aware of the applicable conditions.

12. Choice of applicable law and allocation of jurisdiction

a) Competent jurisdictions

Any dispute concerning these Terms and Conditions or an order placed on the website www.japan-headspa.com This falls under the exclusive jurisdiction of the courts located in France. The Commercial Court of Paris has jurisdiction.

b) Applicable law

These Terms and Conditions are governed by French law applicable to online sales, excluding the United Nations Convention on Contracts for the International Sale of Goods of 11 April 1980.

13. Personal data

As part of its operations, Japan Head Spa collects and processes the personal data of its customers in accordance with the provisions of French Law No. 78-17 of 16 January 1978, as amended, concerning information technology, data files and civil liberties, and the General Data Protection Regulation (GDPR). This information is used solely for order management, marketing communications, and compliance with legal obligations.

Customers have the right to access, rectify, delete, or object to the processing of their personal data. To exercise these rights, simply send a written request to:

Japan Head Spa — 200 rue de la Croix Nivert, 75015, Paris, France — or by email at: contact.japanheadspa@gmail.com

The data collected is strictly confidential and will never be shared with third parties without the client's explicit consent, except where required by law or contract. In the event of any changes to our data protection policy, clients will be notified via the website or by email.

14. Contact

For any questions regarding your order, you can write to us at the following email address: contact.japanheadspa@gmail.com

*Last updated: 01/01/2025*